Q: Can I wear my Care Band in the shower?
While our Care Bands are designed for durability, we recommend removing them before showering. This helps preserve the band's material and maintain its appearance over time. Regular exposure to water and soap can potentially affect the band's quality. To keep your care band looking its best, it's a good idea to take it off before you shower.

Q: Can I customize my own bracelet?
We're excited to let you know that we're currently working on offering customizable bracelets! We hope to have this option available very soon, allowing you to create a bracelet that's uniquely yours. Keep an eye on our updates for when this feature rolls out.

Q: What should I do if I notice a defect with my bracelet?
If you discover any defects with your bracelet, such as a loose clasp, please don't hesitate to reach out to us. We're here to help resolve any issues you might encounter. Contact us directly, and we'll take the necessary steps to address the problem as quickly as possible.

Q: How can I track my order?
As soon as your order is on its way, we'll send you a tracking number by email. You can use this number to see exactly where your parcel is on its journey to you. If for some reason you haven't received this email, please get in touch with us, and we'll make sure you get the information you need to track your order.

Q: What should I do if I still need to receive my parcel as scheduled?
If your parcel is delayed, please contact us. We will reach out with the courier and provide you with an update as soon as possible.

Q: How long does it take for my order to be processed?
We strive to process all orders as quickly as possible. Please allow us 2-3 working days (excluding weekends) to get your order ready for shipping. We're working hard to ensure you receive your items promptly and appreciate your patience during this time.

Q: Can I pick up my order directly from your store?
Currently, we are an online-only business and do not offer a pickup option. All orders are shipped directly to the address you provide.

Q: How much is the shipping fee?
For local shipping, there's a flat rate of $5. For overseas shipping, fees start at $5 and can vary depending on your location. To get an accurate calculation of your shipping costs, please refer to the shipping options at checkout, where you'll see the rates applied based on your delivery address and order size.