Live Show: Caring Collection

 

caring collection



Welcome!

Join us on Instagram every weekend for our live sale! Usually Fridays or Saturdays 8pm SGT (subject to changes, we will always set countdown alarms on our Instagram page so do follow us @caringcrystals for updates!) Live sale is an amazing way to get a first look at brand new stocks, interact with fellow crystal lovers, ask us questions and connect with us on a personal level. Open the IG app on your phone during our live sale timing and click on our profile picture to join us!

 

 

how to

How To:


 

payment crystals

Payment / Invoice


 

shipping

Shipping


 

respectful

Being Responsible and Respectful 


 

 open box

Open Box Program:

We understand that courier shipping might be costly to just ship a single item or two. Thus, we introduce the Open Box Program where we will keep your crystal with us till you decide to ship them.


 

information

Exchange & Returns

We do our best to accurately display and describe all crystals through our Live Sales, Post Sales, Photos and Videos. 

Claims made will be final, no refund / exchange or returns for any items. Customer understand that the item colour might vary slightly due to differences in lighting, cameras and screens.

If you are unsatisfied with your order, please contact us and we are more than happy to work out something for you! DM us on IG / drop us an email via our contact page


 

FAQ

Frequently Asked Questions

1) My Comment appear first on my screen! 

As comments will appear differently on different screen due to a lot of technical reasons (connection speed etc.). Your comment will always appear first on your screen but may not be the same for us. We will announce the first name appear on our screen and the claim is final. 


2) Can I claim and pass it to someone else?

We highly recommend not to as it will make it incredibly hard to keep up with the changes and may misplaced in the wrong box. 


3) I do not wish to spend so much money on the live!

We strongly encourage you to have a pen and paper during the live to keep track of your spending and items claimed. Most importantly, set a budget for every live show. 

4) When do i have to make payment for my orders?

It is due within 24 hours after the invoice has been sent. We will automatically cancel orders if payment is not receive within 24 hours. As we hope to always deliver out your parcel fast, clearing the payment sooner will help us to ship out your orders faster. 


5) Where i can send
 you feedback of your live show?

 You may send feedback/comments to support@caringcrystals.com


6) Can i add items from your website to my existing open box from Instagram?

Definitely! We are more than happy to keep your items in your open box for you and combine the shipping cost for future purchase. Do remember to fill in your IG handle in the form during check out.