Terms and Conditions
Caring Collective Pte Ltd
Website: caringcrystals.com
1. Introduction
Caring Collective Pte Ltd ("we", "us", "our", or "the Company") supplies products listed on the caringcrystals.com website and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.
These Terms and Conditions apply to your use of any Caring Crystals website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store.
We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.
The headings in these Conditions are for convenience only and shall not affect their interpretation.
We recommend that you print and keep a copy of these Terms and Conditions for your future reference.
2. About Us
Caring Collective Pte Ltd is a company incorporated in Singapore. Our registered business address is 3, Coleman Street, #03-24, Peninsula Shopping Complex, Singapore 179804.
For customer service inquiries, please contact us at:
- Email: support@caringcrystals.com
- Phone: +65 8792 7688
3. Product Information and Availability
All products displayed on our website are subject to availability. We make every effort to ensure that product descriptions, images, and pricing information are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product images are for illustrative purposes only. Natural pearls and gemstones may vary in color, size, and appearance from the images shown due to their natural properties.
4. Pricing and Payment
All prices are displayed in Singapore Dollar (SGD) and do not include any taxes, duties, customs fees, or other charges that may be applicable in your country. You are responsible for all additional fees, taxes, and customs duties imposed by your local government or customs authorities. Prices are subject to change without notice.
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Bank Transfer
- Paynow / Paylah
Payment must be received in full before dispatch of goods.
5. Orders and Order Acceptance
By placing an order, you are making an offer to purchase products under these Terms and Conditions. All orders are subject to acceptance by us, and we reserve the right to refuse any order at our discretion.
Order confirmation will be sent via email once we have accepted your order. This confirmation will include order details and estimated delivery timeframes.
6. Delivery and Shipping
We offer shipping to worldwide. Delivery charges and estimated delivery times will be displayed during the checkout process.
Delivery times are estimates only and may be affected by factors beyond our control, including but not limited to weather conditions, customs delays, or courier service disruptions.
Risk of loss and title to products pass to you upon delivery to the shipping address you provide.
7. Returns and Refunds Policy
IMPORTANT: ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS, EXCHANGES, OR RETURNS.
By purchasing from Caring Crystals, you acknowledge and agree that:
- All sales are final upon completion of purchase
- No refunds will be provided for any reason, including but not limited to change of mind, incorrect sizing, or dissatisfaction with the product
- No exchanges or store credit will be offered
- Products cannot be returned for any reason
Exceptions: The only exceptions to our no-refund policy are:
- Damaged in Transit: If your item arrives damaged due to shipping, you must notify us within 48 hours of delivery with photographic evidence
- Incorrect Item Sent: If we send you an incorrect item due to our error, you must notify us within 48 hours of delivery
In these limited cases, we will work with you to resolve the issue at our discretion.
8. Product Disclaimers
Pearls and Gemstone Properties:
- All statements regarding crystal properties, metaphysical attributes, or healing benefits are for entertainment purposes only
- Products are not intended to diagnose, treat, cure, or prevent any medical condition
- Always consult with a healthcare professional for medical advice
- Individual experiences may vary
Natural Variations:
- Natural pearls and gemstones may contain inclusions, color variations, or minor imperfections
- These characteristics are natural and do not constitute defects
- Size and weight measurements are approximate
9. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Caring Collective Pte Ltd or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Caring Collective Pte Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our website or products.
Our total liability for any claim arising out of or relating to these Terms and Conditions or your use of our products shall not exceed the amount you paid for the specific product giving rise to the claim.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which governs the collection, use, and disclosure of your personal information.
By using our website and services, you consent to the collection and use of your information as outlined in our Privacy Policy.
12. Governing Law and Disputes
These Terms and Conditions are governed by the laws of Singapore. Any disputes arising out of or relating to these Terms and Conditions or your use of our website shall be subject to the exclusive jurisdiction of the courts of Singapore.
13. Age Restrictions
You must be at least 18 years old to make purchases from our website. By placing an order, you represent and warrant that you are at least 18 years of age.
14. Force Majeure
We shall not be liable for any failure or delay in performance under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government actions, or natural disasters.
15. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Caring Collective Pte Ltd regarding your use of our website and purchase of our products.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Caring Collective Pte Ltd
Email: support@caringcrystals
Phone: +65 8792 7688
Address: 3, Coleman Street, #03-24, Peninsula Shopping Complex, Singapore 179804
By using our website and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
